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Quality Finances T/A Charles Edwardson Customer Privacy Notice

Why should you read this document?

During the course of dealing with us, we will ask you to provide us with detailed personal information relating
to your existing circumstances, your financial situation and, in some cases, your health and family health
history (Your Personal Data). This document is important as it allows us to explain to you what we will need
to do with Your Personal Data, and the various rights you have in relation to Your Personal Data.

What do we mean by “Your Personal Data”?

Your Personal Data means any information that describes or relates to your personal circumstances. Your
Personal Data may identify you directly, for example your name, address, date of birth, national insurance
number. Your Personal Data may also identify you indirectly, for example, your employment situation, your
physical and mental health history, or any other information that could be associated with your cultural or
social identity.

In the context of providing you with assistance in relation to your Finance requirements Your Personal Data
may include:

  • Title, name, date of birth, gender, nationality, civil/marital status, contact details, addresses and
    documents that are necessary to verify your identity
  • Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other
    benefits), employment history
  • Bank account details, tax information, loans and credit commitments, personal credit history, sources of
    income and expenditure, family circumstances and details of dependents
  • Health status and history, details of treatment and prognosis, medical reports (further details are
    provided below specifically with regard to the processing we may undertake in relation to this type of
  • Any pre-existing investment/mortgage/finance products and the terms and conditions relating to these
    The basis upon which our firm will deal with Your Personal Data

When we speak with you about your finance requirements we do so on the basis that both parties are entering
a contract for the supply of services. In order to perform that contract, and to arrange the products you require, we have the right to use Your
Personal Data for the purposes detailed below.

Alternatively, either in the course of initial discussions with you or when the contract between us has come to
an end for whatever reason, we have the right to use Your Personal Data provided it is in our legitimate
business interest to do so and your rights are not affected. For example, we may need to respond to requests
from mortgage lenders, insurance providers and our Compliance Service Provider relating to the advice we
have given to you, or to make contact with you to seek feedback on the service you received.

On occasion, we will use Your Personal Data for contractual responsibilities we may owe our regulator, The
Financial Conduct Authority, or for wider compliance with any legal or regulatory obligation to which we might
be subject. In such circumstances, we would be processing Your Personal Data in order to meet a legal,
compliance or other regulatory obligation to which we are subject.

How do we collect Your Personal Data?

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will
usually provide information during the course of our initial meetings or conversations with you to establish
your circumstances and needs and preferences in relation to mortgages/finance. You will provide information
to us verbally and in writing, including email.

We may also obtain some information from third parties, for example, credit checks, information from your
employer, and searches of information in the public domain such as the voters roll. If we use technology
solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit
status. We will only do this if we have consent from you for us or our nominated processor to access your
information in this manner. With regards to electronic ID checks we would not require your consent but will
inform you of how such software operates and the purpose for which it is used.

What happens to Your Personal Data when it is disclosed to us?

In the course of handling Your Personal Data, we will:

  • Record and store Your Personal Data in our paper files, mobile devices and on our computer systems
    (websites, email, hard drives, and cloud facilities). This information can only be accessed by employees
    and consultants within our firm and only when it is necessary to provide our service to you and to perform
    any administration tasks associated with or incidental to that service.
  • Submit Your Personal Data to Product Providers/Mortgage Lenders/Commercial Lenders (as appropriate),
    both in paper form and on-line via a secure portal. The provision of this information to a third party is
    essential in allowing us to progress any enquiry or application made on your behalf and to deal with any
    additional questions or administrative issues that lenders and providers may raise.
  • Use Your Personal Data for the purposes of responding to any queries you may have in relation to any
    mortgage/finance product (as appropriate) you may take out, or to inform you of any developments in
    relation to those products and/or polices of which we might become aware.

Sharing Your Personal Data

From time to time Your Personal Data will be shared with:

  • Mortgage lenders / Finance lenders / (as appropriate)
  • Third parties who we believe will be able to assist us with your enquiry or application, or who are able
    to support your needs as identified. These third parties will include but may not be limited to, our
    compliance advisers, product specialists, estate agents, providers of legal services such as estate
    planners, conveyancing, surveyors and valuers (in each case where we believe this to be required due
    to your particular circumstances).

In each case, Your Personal Data will only be shared for the purposes set out in this Customer Privacy Notice,
i.e. to progress your mortgage/finance (as appropriate) enquiry and to provide you with our professional

Please note that this sharing of Your Personal Data does not entitle such third parties to send you marketing
or promotional messages: it is shared to ensure we can adequately fulfill our responsibilities to you, and as
otherwise set out in this Customer Privacy Notice.

If data is transferred outside the EEA state whether the transfer is made on the basis of an adequacy decision
by the European Commission under Article 45 of the GDPR. If the transfer is not made on the basis of an
adequacy decision, give people brief information on the safeguards put in place in accordance with Article 46,
47 or 49 of the GDPR.

Security and retention of Your Personal Data

Your privacy is important to us and we will keep Your Personal Data secure in accordance with our legal
responsibilities. We will take reasonable steps to safeguard Your Personal Data against it being accessed
unlawfully or maliciously by a third party.

We also expect you to take reasonable steps to safeguard your own privacy when transferring information to
us, such as not sending confidential information over unprotected email, ensuring email attachments are
password protected or encrypted and only using secure methods of postage when original documentation is
being sent to us.

Your Personal Data will be retained by us either electronically or in paper form for a minimum period of 6
years following the advice/service you receive from us, although your data could be held for a longer period
where this may be needed to meet the requirements of our regulatory bodies.

Your rights in relation to Your Personal Data

You can:

  • request copies of Your Personal Data that is under our control
  • ask us to further explain how we use Your Personal Data
  • ask us to correct, delete or require us to restrict or stop using Your Personal Data (details as to the
    extent to which we can do this will be provided at the time of any such request)
  • ask us to send an electronic copy of Your Personal Data to another organisation should you wish
  • change the basis of any consent you may have provided to enable us to market to you in the future
    (including withdrawing any consent in its entirety)

How to make contact with our Firm in relation to the use of Your Personal Data

If you have any questions or comments about this document, or wish to make contact in order to exercise any
of your rights set out within it please contact:

Tim Savage, Managing Director and Data Owner using our contact form

If we feel we have a legal right not to deal with your request, or to action, it in different way to how you have
requested, we will inform you of this at the time.

You should also make contact with us as soon as possible on you becoming aware of any unauthorised
disclosure of Your Personal Data, so that we may investigate and fulfil our own regulatory obligations.

If you have any concerns or complaints as to how we have handled Your Personal Data you may lodge a
complaint with the UK’s data protection regulator, the ICO, who can be contacted through their website at or by writing to Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow, Cheshire, SK9 5AF